faqs.

HOW DO I CONTACT YOU?

For information on how to contact us please click here. Before you do please read the below as we may answer your question. 

- Are you emailing about not receiving a confirmation email? Please check your junk/spam folder as they like to hide in there! If you still can't find it, please email us. 

- Are you emailing about when your order will be sent? 

We aim to dispatch all orders within 48 business hours of the order being placed. 

HOW DO I FIND OUT ABOUT SHIPPING + DELIVERY?

For information on shipping + delivery click here.

WHAT IS YOUR RETURNS POLICY?

For information about our returns policy, including faulty/incorrect items and exchanges, please click here.

HOW DO I SEARCH FOR A PRODUCT?

You can search for a product here.

WHAT IS YOUR SIZING LIKE?

Please refer to our sizing information  here or in the pictures of each clothing item.

WHAT IS AFTERPAY?

Find out more information about Afterpay here.

WHAT BRANDS DO YOU STOCK?

We stock a carefully curated range baby wear + accessory brands mainly from Australia and New Zealand. These are listed under the shop. section on our homepage here

WHAT IF I AM BUYING A GIFT FOR SOMEONE?

We are more than happy to send an order directly to the receiver. Please place their details in the shipping section when completing your order. No records of of prices etc will be shared with your receiver.

WHERE ARE YOU LOCATED?

We are an online only store. Our head office is located in the South East Suburbs of Melbourne.

 

WHAT ARE YOUR OPERATING HOURS?

We are open online 24/7! However please note that our customer service hours are standard business hours. If you contact us or we need to contact you, then please be aware it will be within these time frames. 

My Two Babes x